Privacy Policy

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, business details.
• Authentication Data: Passwords (encrypted), authentication tokens.
• Business Configuration: WhatsApp Business API credentials, Facebook Page access tokens, Instagram account links.
• Customer Data: Contact information of your customers (phone numbers, names, email addresses) that you collect through our platform.
• Message Content: Messages sent and received through WhatsApp, Messenger, and Instagram via our platform.
• Product Information: Product catalogs, prices, inventory data, images.
• Payment Information: Billing details (processed securely via third-party payment providers like M-Pesa and Paystack).
• Support Communications: Information you provide when contacting customer support.

2.2 Information Collected Automatically

• Usage Data: Log data, IP addresses, browser type, device information, pages visited.
• Analytics: Interaction patterns, feature usage, performance metrics.
• Cookies: Session cookies, preference cookies, analytics cookies.

2.3 Information from Meta Platforms

When you connect your Facebook, WhatsApp Business, or Instagram accounts, we receive:

• Page and account information.
• Message content sent/received through these platforms.
• Business catalog data.
• Analytics and performance metrics.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver and maintain our business messaging platform.
• Process Transactions: Handle payments, orders, and related notifications.
• Communication: Send service updates, technical notices, security alerts.
• Customer Support: Respond to inquiries and resolve issues.
• Personalization: Customize your experience and improve our services.
• Analytics: Understand usage patterns to enhance platform performance.
• Security: Detect, prevent, and address fraud and security issues.
• Compliance: Meet legal obligations and enforce our terms.
• AI Training: Improve chatbot responses using anonymized conversation data (only with your explicit consent).

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Meta Platforms: For WhatsApp, Messenger, and Instagram messaging services.
• Payment Processors: M-Pesa, Paystack for transaction processing.
• Cloud Infrastructure: Railway for hosting and database services.
• Authentication: Clerk for secure user authentication.
• Analytics: Sentry for error monitoring.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of CleverAI, our users, or others.

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: TLS/SSL encryption for data in transit, AES-256 encryption for data at rest.
• Access Controls: Role-based access, multi-factor authentication, regular audits.
• Infrastructure Security: Secure data centers with physical and network security.
• Monitoring: 24/7 security monitoring and incident response.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain security.

7. Your Rights and Choices

Under the Kenya Data Protection Act 2019, GDPR (for EU users), and other applicable laws, you have the right to access, portable, correct, restrict, or request deletion ("Right to be Forgotten") of your personal data.

To exercise these rights, contact us at privacy@clever.co.ke.